Nomad Moodle Initiatives Private Limited
301 Sagar Avenue, S V Road, Mumbai 400058, India
support@freenomad.net
Last updated: September 4, 2026
> DRAFT — for Hemant's review/sign-off. Not legal advice.
1. General
Nomad services are prepaid and delivered electronically. Hosting resources, publishing services, and broadcast infrastructure are provisioned immediately upon payment confirmation. No physical goods are involved.
2. Hosting Services (Moodle / BigBlueButton)
- Subscriptions are billed in advance (monthly/annual).
- You may cancel anytime; access continues until the end of the prepaid period.
- We do not issue pro-rata refunds for partially used billing periods on voluntary mid-cycle cancellation.
- Plan upgrades take effect immediately; the next renewal reflects the upgraded plan.
3. Publishing Services (Visual Novels / Interactive Literature)
- Custom publishing engagements may involve a non-refundable deposit as agreed in the project scope.
- Cancellation of a project mid-production is subject to the terms agreed at engagement; work completed is billable.
4. AI Radio (AudioUnites)
- Subscriptions follow the hosting cancellation rules above.
- AI credits are prepaid and non-refundable once purchased. Unused credits remain available while the subscription is active. Generation stops at zero credits; no negative balance.
5. Payment Failure & Grace Period
- If a renewal fails, service remains active through a 7-day soft-grace window.
- No refund is owed during this period; you may settle the renewal to continue, or let the service transition to suspended status.
- After suspension, data is retained for 90 days before permanent deletion.
6. Service Fault & Extended Outage
If a sustained, continuous outage caused by our infrastructure prevents service for a full paid billing month, you are entitled to a pro-rata refund or a full-month corrective refund at our election. Contact support@freenomad.net with your account details and service identifier.
7. Refund Processing Timeline
Approved refunds are credited back to the original payment source (via Razorpay/Cashfree or bank transfer) within 5–7 business days of approval.
8. How to Request a Refund or Support
Email support@freenomad.net with:
- Registered account email address
- Service / station / project identifier
- Transaction reference or Payment ID
Our support team responds within 24–48 business hours.